The latest case number was and I was told that the case would be escalated to a higher level for resolution and I would receive a phone call within 24 hours. I have spent numerous hours online and on phone trying to resolve this problem over a long period of time since my renewal. lease click here." Following instructions to uninstall and reinstall 5 times resulted in the same error message as did efforts by 3 Norton agents who took control of my Mac. Please restart your Mac to stay protected. This seems like misrepresentation of your company's product and v) why am I using Norton, who can't protect me and not McAfee or other?Įver since I renewed my subscription to Norton Lifelock 360 I have been unable to get an install on my MacBook Pro with Monterrey without getting the following error code upon reboot: "Norton 360 is unable to continue. iii) If Norton couldn't provide me with full protection, why wasn't I cautioned at the time of my purchase that Norton could only provide me with 'partial protection' because I am in Hong Kong? (and not in US or Australia). So my questions are: 1) why is Norton prescribing a solution to me that I can't purchase? ii) if Norton could not sell me a product that provided full protection, then why prescribe it as a solution when it is not available to me? That just tells me I'm not fully protected. I decided to do so but could not because I live in Hong Kong and this feature is apparently not available in Hong Kong. During a ' Smart Scan' process, Norton noted that 13 websites were tracking my online activity and the solution was to purchase 'Norton Anti Tracking'. Recently I purchased the Norton Ultimate on the understanding that my package would provide me with full protection against viruses, malware etc.
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